What Does A Computer Service Technician Do?

This Field Service Technician chore description template is optimized for posting on online chore boards or careers pages and is easy to customize for your company.

Field Service Technician responsibilities include:

Providing service and customer support during field visits or dispatches
Managing all on site installation, repair, maintenance and test tasks
Diagnosing errors or technical problems and determining proper solutions

field service technician job description

Job brief

We are looking for a cocky-starter Field Service Technician to deliver the desired customer service experience. The goal is to bulldoze service success that improves client satisfaction, maximizes customer retention and increases profitability.

Responsibilities

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and exam tasks
Diagnose errors or technical issues and determine proper solutions
Produce timely and detailed service reports
Certificate processes
Operate vehicle in a safely manner and utilize field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the arrangement
Cover customer requirements and brand appropriate recommendations/briefings
Build positive relationships with customers

Requirements and skills

Proven Field Service experience
Power to troubleshoot, test, repair and service technical equipment
English language literacy
Ability to work flexible shifts and to accommodate to changing work schedules
Familiarity with mobile tools and applications
Technical degree or certification

Frequently asked questions

What does a Service Technician do?

Field Service Technicians ensure that customers accept everything they need to go their job done. When it comes time for installation, repair or maintenance on equipment used in a production environment, they go on the customer updated on whatsoever issues and progress.

What are the duties and responsibilities of a Service Technician?

Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical bug that arise during their visit. They then determine what solution volition be most effective in fixing it with minimal downtime on equipment.

What makes a Expert Service Technician?

The platonic Service Technician is both meticulous and punctual. They strive to provide a not bad customer feel by arriving on-site apace, accurately diagnosing issues, every bit well as fast repair times.

Who does a Service Technician work with?

A Field Service Technician works with a Field Service Representative, who often speaks to the client apropos the initial effect they're calling near. The Rep and then communicates with the Technician to ensure their services are administered.

Hiring Field Service Technician job description

Mail this Field Service Technician job description chore ad to 18+ free job boards with one submission

Start a gratis Workable trial and post your ad on the most popular
job boards today.