What To Put In A Customer Service Resume

Y'all're a customer service representative.

You proceed customers satisfied by providing solutions to their concerns.

But at present it'south time to ease your future employer'due south concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your near notable skills and experiences.

Non sure how to practise this?

Well, just follow the unproblematic steps in this guide.

An example of a finished customer service resume that works
How to write a customer service resume that'll fill your interview diary
How to brand a customer service resume stand out [with summit tips & tricks]

Before we go into the details, here'south a client service resume case, created with our very own resume architect:

customer service resume

Looks keen, right?! Follow the steps below to create a resume that'll have employers in a frenzy to hire you.

Looking fore more specific resume examples? Check out this list of customer service resume examples:

Barista Resume
Bartender Resume
Server Resume
Waiter Resume
Receptionist Resume
Cashier Resume
Event Planner Resume
Flying Attendant Resume
Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you lot tin serve the hiring director, y'all need to organize your work station!

But what do nosotros mean past this?

Well, just similar your work station, your resume needs to be bundled in a mode that doesn't lead to confusion and delays.

Choosing the correct resume format allows the hiring director to instantly run across your most notable achievements, instead of having to hunt for them.

The most mutual resume format is "reverse-chronological", and it is one that we always recommend to customer service representatives.

The post-obit 2 resume formats likewise get our approving…

Functional Resume – If you've got the natural talent to aid customers, but lack the easily-on experience, this resume format is recommended. A functional resume focuses on skills, which makes information technology ideal for those who lack experience or who take gaps in their employment history.
Combination Resume – Have previous experience in the customer service industry? Then you may want to utilize this format. Specifically, the format combines both "Functional" and "Reverse-Chronological".

Use a Client Service Resume Template

Right, time to burn down-upwards your text editor and get typing!

But await at that place.

Although great for creating simple files, there are better alternatives when creating a customer service resume.

You see, text editors don't hold its structure, which tin result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a client service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

Work Experience
Contact Information
Skills
Education

To actually make an impression, you lot can also add together these optional sections:

Awards & Certification
Volunteer Experience
Projects
Languages
Interests & Hobbies

So those are the client service resume sections, but what do you write for each of them?

Let's find out!

Desire to know more nigh the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Data

You should treat your contact section with the same intendance that you lot treat your customers.

Failure to do so could event in misspellings and incorrect numbers, which makes information technology impossible for the recruiter to offer you an interview!

The contact data section on your resume must include:

Total Proper noun
Professional Title – Align this to the role you're applying for, and then "Client Service Assistant"
Phone Number – Bank check each number advisedly
Electronic mail Address – Go on your electronic mail professional (firstname.lastname@gmail.com), unlike that 1 from your childhood (hannalovescheese@gmail.com).
Location – City+State
Optional - relevant social media

Joe Blogs - Client Service Banana. 101-358-6095. joeblogs@gmail.com

Joe Blogs - Customer Service Hero. 101-358-6095. joeykangaroo123@gmail.com

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the spotter for customer service representatives.

But this fact only makes contest more than intense.

And with this in mind, we shouldn't exist surprised that recruiters spend only a few seconds on each resume.

If only at that place was a style to get the recruiter hooked and read through your whole resume?

Fortunately, y'all tin this with a resume summary or objective.

As a customer service representative, you lot know that friendly introductions go a long manner. Similarly, both resume summaries and objectives are brusk paragraphs that introduce your skills and experiences.

But what is the departure between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable eating house experiences and achievements.

Enthusiastic client service representative with v years of retail experience responding to all style of customer inquiries. Career highlights included being awarded "Employee of the Month" for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a office at ABC Tech, where my service skills can exist leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-iv sentence snapshot of your goals and aspirations.

Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative office at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant piece of work experience? Use a resume summary.

Got the skills, but can't dorsum it upwards with experience? Use a resume objective.

Simple!

How to Brand Your Customer Service Work Experience Stand Out

Recruiters detest nothing more than than adventure.

You encounter, their job is on the line if they hire the incorrect person.

Every bit such, y'all need to prove y'all take what it takes, and your piece of work experience section is the easiest way to practise that

Here's the best way for customer service representatives to structure the work experience department:

Position name
Company Name
Dates
Responsibilities & Achievements

Customer Service Representative

YXZ Convenience Shop

03/2017 - 04/2021

Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
Worked at the customer information desk-bound for 10+ hr shifts
Welcomed one thousand+ customers during store opening event
Won "Employee of the Month" iii months in a row by engaging with customers in personal, yet professional style

The key hither is to showcase how valuable you were to your previous employer. Doing so will take companies competing against each other for your skills.

Instead of saying…

"Spoke to all customers"

Say:

"Won "Employee of the Month" three months in a row by engaging with customers in personal, yet professional manner"

Simply put, the first sentence states that y'all spoke with customers, but it doesn't say whether you were successful in doing so.

The second argument goes into more detail and backs-upwards your claims with awards.

What if Yous Don't Take Any Piece of work Experience?

Perhaps you're a student looking for their offset client service job?

Or perchance, you have experience in the field, but never in a retail surroundings?

Don't worry, every bit in that location are ways to go around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects.

For example, if you've always worked as a cashier, you lot can talk about any crossover skills and experiences. Merely like a customer service representative, yous were friendly, dealt with customers concerns, and operated a POS/calculator.

Use Action Words to Make Your Client Service Resume Pop!

Let's image that yous're a job recruiter.

Sitting down to read the same generic resumes, one afterwards some other.

No one stands out. In fact, all resumes are blending into one.

This do highlights the importance of making your resume different from the other applicants.

One of the all-time ways to do this is to use power words:

Solved
Adamant
Formulated
Identified
Clarified
Initiated
Proved

How to Correctly List your Pedagogy

Later showcasing your experiences, you should delve into your educational activity to date.

There's no magic tricks with this section, just enter your education history in this format:

Degree Type & Major
University/School Name
Years Studied
GPA, Honours, Courses, and annihilation else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Notwithstanding concerned about your education department?

The answers below may assist you:

What if I haven't finished my current education nonetheless?

No trouble. Just mention your education to appointment

Should I include my high school education?

It's recommended to but include your highest form of education. If that'south your loftier school diploma, and so listing it

What do I put first, my didactics or feel?

For a bartender office, your experiences always come first

Need more advice? Check out our guide on how to list education on a resume.

Top 10 Skills for a Customer Service Resume

Whether you lot're skilled enough to multi-job while on the phone or operate POS systems with ease, the recruiter is waiting to find out.

However… to keep your resume to one page, you can't list every skill you own.

So, which skills don't make the cut?

It comes down to looking at the job description to identify what the visitor wants from their new customer service representative.

Volition the specific skill be beneficial to the visitor?

If and then, listing information technology!

For some inspiration, hither are some of the best client service resume skills:

Hard Skills for Client Service Professionals:

Accuracy
Figurer Skills
Mathematical Skills
Production Knowledge
Bespeak of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

Personable and friendly
Endurance (long hours)
Conflict resolution
Fourth dimension management
Team player

The hiring director will typically ask interviewees for examples of when they have shown the skill listed. Every bit such, only include skills that you actually posses.

Here's a more comprehensive list of 100+ must-have skills this twelvemonth.

What Else Tin can You Include?

Ask yourself one question..

Is your resume the All-time information technology can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding gene in whether you're interviewed for the client service representative role or not.

Awards & Certifications

Have yous always won an employee of the year (or calendar month) award?

Take you completed any boosted courses to aggrandize your noesis?

Whether it's an honour or certification, make space for this department if you accept something that you're proud of.

Here are some quick example:

Employee of the Yr 2019 – XYZ Convenience
Learning How to Acquire – Coursera Certificate

Languages

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good fashion to shortcut your resume to the superlative of the pile.

Whether the job clarification requires information technology or non, being able to speak multiple languages is impressive – and no ane tin can debate with that!

Rank the languages by proficiency:

Native
Fluent
Proficient
Intermediate
Basic

Interests & Hobbies

Now, yous may be wondering, "how does my love of animals affect my customer service skills?"

Well, information technology doesn't.

But employers want customer service representatives who will fit in with the residuum of the staff.

Your hobbies allow the hiring director to meet behind your qualifications and learn more than well-nigh who you lot Actually are.

Hither'south which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

Every bit a customer service representative, you need to go out a positive impression.

Your application is no unlike.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You encounter, resumes give the vital information, but zilch speaks to a recruiter like a cover alphabetic character that delves deeper into who you are and why you want the job.

Here's how to create a construction that works.

cover letter structure customer service

Yous should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address

Hiring Manager'south Contact Data

Include their full name, position, location, email

Opening Paragraph

To hook the hiring managing director, the starting time of your resume needs to pack a punch. Utilize concise language to mention:

The position yous're applying for
Your experience summary and all-time achievement to date

The Torso

One time yous've sparked the hiring manager's interest, you can delve farther into the following specifics:

Why you chose this specific establishment
What yous know most the establishment's culture
How your skills volition be benign to the institution
If yous have worked in similar industries or positions before

Closing Paragraph

Avoid catastrophe the conversation abruptly, y'all should:

Conclude the main points of your letter of the alphabet
Thank the hiring manager for their time and the opportunity
End with a call to activity. This is a skilful fashion to continue the conversation further. A simple "At your earliest opportunity, I'd love to discuss more about how I can assist XYZ with..." will work.

Formal Salutations

Although this letter of the alphabet shows your personal side, the alphabetic character should terminate professionally. Use something like, "Kind regards" or "Sincerely."

For extra advice and inspiration, read our step-past-pace guide on how to write a cover letter of the alphabet .

Primal Takeaways

Y'all know your client service skills are proficient enough to become the job.

And if y'all follow the above communication, the recruiter volition know that too!

Let'due south conclude what we've learnt:

The resume format needs to accommodate your specific situation. Prioritize the contrary-chronological format, so follow the content layout tips
Use an attention-grabbing resume summary or objective
In your work feel section, bear witness your value by highlighting your almost relevant and best achievements, rather than solar day-to-day duties
Adhere a convincing cover alphabetic character for a personable application

That was a lot of data, but now yous're all set to make a Client Service resume of your own!